A preview of Lazada’s success and services

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The web information company, Alexa, declared Lazada as part of its list of Top 20,000 websites worldwide. And that’s saying a lot considering how many websites per country is created per second. On top of this, the Golden Globe Annual Awards honored it as the Best Online Shopping Mall for 2013. Last May of this year, it was named the most talked about consumer brand on Facebook. It has also been featured on ABS-CBN (Channel 2), GMA (Channel 7), Adobo Magazine, Mega Magazine, The Philippine Daily Inquirer and Business World. The top service companies in the Philippines, LBC and 2GO serve as its two official delivery services. There’s so much more to brag about this already established website of less than two years. But out of all of its acknowledgements from various respected companies and social media, its most priced aspect of its company is its commendable 100% rate in customer satisfaction.

Online selling can be very technical and providing utmost service virtually can have its blind spots. But Lazada has consistently made it possible. Its services are all customer-oriented. The payment methods come in 5 options namely Cash on Delivery (COD), Visa or Mastercard Credit Card, Paypal, Megalink and BDO installment. Each method has its own pros and cons that customers can feel free to choose from depending on their personal preferences. But whichever method is chosen, all transaction get the same amount and types of benefits except for the BDO installment which requires a minimum purchase of P3,000 to be availed. A monthly installment for up to 14 months can only be provided to those who comply with the minimum value per transaction. But all other perks are applicable to all methods. For instance, any minimum single receipt purchase of P1,000 permits the customer a free of charge delivery. Also, all items ordered are tied up to a 2-week return policy. Any item in good condition excluding underwear, swimwear, skincare & cosmetics, earrings and breast pumps for obvious hygiene-related reasons is valid for a refund or exchange. For refunds, the monetary equivalent of the item returned will be given in a form of a voucher. To accommodate customers all over the Philippines, service centers are available in 849 locations. A hotline is also available everyday of the week even on holidays for faster response. To ensure customers that their personal account information are safe, a seal of approval from the Payment Card Industry Data Security Standard (PCI DSS) can be seen at the bottom page. This security company performs tests on e-commerce websites like the Self-Assessment Questionnaire (SAQ) and PCI DSS Security Scan, both tests Lazada passed.

Lazada exudes excellence and it’s all because of its pioneer, Rocket Internet, an online venture company based in Berlin Germany and owned by the Samwer brothers. Along with Lazada’s undeniable success, Rocket Internet is funding its other online ventures in the Philippines including Zalora Philippines, the top fashion e-commerce website to date. Don’t be out of the loop and be part of a movement for the betterment of our economy. Save on gas and sweat without sacrificing your shopping needs.

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